Contact Us

How can we help you today?

Chose what works best for you, from either our Questions & Answers section or by phone or email.
(We endeavour to answer emails in real time during normal office hours)

Questions & Answers

We've put together a list of answers to questions we are often asked.

KEY WORD SEARCH

SEARCH WHOLE WEBSITE

Search
 
 

(Searches and filters our Q&A list below).

Where can I obtain further information on your projects?

Details of current and recent projects can be found on this website. Full details including photographs are kept on file in our Resort Office.

 
I would like to donate, how do I go about this?

You can donate via the following:

  • You can make a personal donation at our Resort Office; send a cheque made payable to The Gambia Experience to our office in the UK or donate via our website. Please quote your Gambia Experience booking reference in all correspondence. Any donations given by our guests are matched by The Gambia Experience.
  • You may have spare or unused change after your holiday. Collection tins are handed around the departure coaches. These are matched by the Company.
  • Please remember to complete your questionnaire! For every 100 questionnaires returned to the UK the Company donates £10.
  • Even if you are not a client of The Gambia Experience, you can still donate to the School Development Fund, and although these donations are not matched, they are gratefully received.
 
Can I have excess baggage for my charity?

Charity excess is only given to ‘Registered’ charities on our winter charter flights and you will be required to supply a registered charity number.

  • Due to the high number of charity requests it is done on a first come first serve basis.
  • Airline restrictions mean our charity allowance is limited to 30 kilos per flight.
  • We are not able to give excess if you are travelling on a Thomas Cook or Thomson flights.

Please contact our Administration team at admin@gambia.co.uk or on 0845 330 2044 for excess availability. An alternative option would be to freight goods, which is also less expensive. This can be done through ‘Redcoat Travel’ on 01293 522440.

 
How can I contact you?

We can be contacted via the following:

 
Can I visit one of the schools?

You can arrange a school visit by contacting the School Development Team. We would be extremely grateful for any photos and feedback from your visit.

 
I have books I would like to take out for school libraries, how do I arrange this?

Unfortunately we are currently unable to transport books due to weight restrictions on our flights. Redcoat Travel, a Freight Operator, maybe able to assist you and their rates are often cheaper than excess baggage charges. Their number is 01293 522440.

There is also a company called Jole Rider, who carry and distribute books out in The Gambia http://www.books4africa.eu/ Please be aware that Jole Rider is not associated with The Gambia Experience.

 
Can I take out school equipment?

Although you may view it as a small contribution, schools are more than happy to receive basic equipment such as pens, paper and chalk and these are light items which can be carried within your own luggage allowance.

For information about where to distribute these you can contact us in advance of your trip or speak to our Resort Office when you arrive in The Gambia.

We do not reccommend handing out gifts directly to the children.

 
How are the projects selected?

Every year schools send in their request for funding to our Resort Office in The Gambia.

Requests for support are judged on certain criteria, with schools in the provinces being favoured over schools in tourist areas, which already tend to receive help. We aim to fund whole projects as we want to see them completed. We consider help with renovations of classrooms, kitchens, toilets and building of teacher’s accommodation amongst other things.

Call Us

For school development fund enquiries and calling from outside the UK:

General Inquiry

School Development Fund Enquiries

0845 330 2076 (UK)

+44 1489 866927 (OVERSEAS)

Opening Hours

UK CALL CENTRE OPENING HOURS

Mon-Fri until 10th Feb: 9am-9pm

Mon-Fri 13-29th Feb: 9am-7pm

Sat: 9am - 5pm
Sun: 10am - 4pm

All calls are answered live within 9 seconds (2011 avg)

 
 
General Inquiry

The Gambia Experience(Admin)

0845 330 2044 (UK)

+44 1489 866901 (OVERSEAS)

Opening Hours
Mon-Thurs: 9am - 5.30pm
Fri: 9am - 5.00pm
Sat: Closed
Sun: Closed
 

Email Us

Email your enquiry to a member of the school development fund team using the following form.
Our direct email address is sdf@gambia.co.uk

Enquiry Type:
Name:
Email:
Confirm Email:
Telephone No:
Preferred Time of Call:
Address:
Message:
Sign-Up For Your E-Newsletter:
How Did You Hear About Us?

Request a Call Back from our Team

A member of the school development fund team will endeavour to call you back during normal office hours.

Enquiry Type:
Name:
Email:
Confirm Email:
Telephone No:
Preferred Time of Call:
Address:
Message:
Sign-Up For Your E-Newsletter:
How Did You Hear About Us?

Business Contact Information

For specific business enquiries regading The Gambia Experience or Serenity Holidays:

Contact Information for The Gambia Experience (Serenity Holidays) departments:

Department Information
Web Related Information
 
General Inquiry

Press: Jenny Adams
0845 330 2077
press@gambia.co.uk

 
General Inquiry

Recruitment: Elaine Mayston
+44 (0)1489 866925
careers@gambia.co.uk

 
Vouchers Inquiry

Travel Agents: Jason Dicks
0845 330 2066
trade@serenity.co.uk

 
General Inquiry

Customer Relations:  Sarah Taylor
+44 (0)1489 866951
customerrelations@gambia.co.uk

General Inquiry

Affiliates: Matt Smith
0845 330 2076
affiliates@gambia.co.uk

 
 
 

For reservation bookings and administration please contact The Gambia Expeirence or Administion Team on the following number:

Contact The Gambia Experience:
Office Address
 
General Inquiry

Reservations:
0845 330 2076
/ +44 1489 866927
Email reservations »

Administration:
0845 330 2044
/ +44 1489 866901
Email administration »

Fax: 0845 330 2045 / +44 1489 866917

General Inquiry

Atlantic House
3600 Parkway
Solent Business Park
Fareham
Hampshire
PO15 7AN